Returns and warranty, back through the hatch

A launcher that will not fire or a robot that will not light up should go straight back to where it came from: the retail partner store you ordered from.

1. Open the order page in your account at that store.
2. Choose return or replacement and pick the reason.
3. Pack the set with its figures and projectiles and follow the store's label instructions.

Return windows and refunds are set by the store. Fisher-Price product questions are also welcome in our inbox — we will point you to the right fix.